Chief Concierge 礼宾司

Job Responsibilities岗位职责
·Supervise and direct Bell Deskactivities and Bell Staff·对行李服务台的活动和行李服务人员实施监督和指导。
· Responsible for sorting anddistributing guests and administrative mail and returning mail to the senderfor forwarding mail
·负责挑选和分发客人的信件及行政信件，并将无人接收的信件送返发信人。
· Provide information pertainingto all hotel services,
local places of interests, restaurants,
doctors,sightseeing tours and any other information likely to be of the interest toguests
·提供客人可能感兴趣的关于酒店所有服务、当地名胜、餐馆、医生、观光等方面的信息。
.Be prepared to recommend firstand foremost the hotel's own Food and Beverage outlets before any other, makinghimself totally familiar with the operating times and each outlets benefts
·最先向客人推荐本酒店的餐饮营业场所，熟知这些营业场所的营业时间和各自的特长。
.Ensure the lobby is always keptin an orderly fashion·确保大厅始终保持整洁。
. Coordinates the paging ofguests in the lobby, Food & Beverage outlets, and where consideredappropriate by the Management
·在大厅、餐饮营业场所和其它管理层认为合适的地方协调对客人的呼叫工作。
· Responsible for the maintenanceof the hotel information directory (function board) and ensures that theinformation shown in current and accurate at all times
·负责维护酒店信息簿(功能板)，并确保所有信息的准确性和实效性。
· Prepares effcient work schedulefor Bell Services, arranging holidays and vacation, taking into considerationproject occupancy and forecasts and any large group movements,especially thosewith early or late arrivals or departures
·在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为行李服务部员工准备高效的工作计划，安排节日和假日。
·Ensures that all bell staff areneat, clean and punctual at all times and that they perform the task assignedto them promptly and effciently
·确保所有行李服务人员随时保持衣着整洁，工作守时，并且能够快速和高效的完成任务。
·Handle problems associated withguests and liaise with department heads or executive management in the absenceof the Assistant Manager.
·处理与客人相关的问题，在经理助理缺席的情况下负责与各部门负责人或行政管理部门联系。
·Communication skills areutilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
·拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
Requirement岗位要求
·Good writing skills·具有良好写作技能
· Proficient in the use ofMicrosoft Offce and Front Offce System
·熟练使用微软办公软件和前台系统
· Problem solving, motivating,organizational and training abilities
·具有解决问题，推理，号召，组织和培训能力