西餐厅主管/领班

SCOPE 范围
The supervisor’s main function is to promote and ensure guest satisfaction, achieved through self-ability to develop and maintain a strong team environment, placing emphasis on colleague satisfaction and delivery of prompt, courteous service. The supervisor is accountable for sales and profit in self-area.
主管的主要职能是提升和确保客户满意度，通过自身能力来建立和维护一个强大的团队，重视提升同事的满意度，提供积极，礼貌的服务。同时，主管须负责自己管理区域内的销售和利润。
PRINCIPAL RESPONSIBILITIES 主要职责
Operations营运
·Be responsible for daily operation of the restaurant to ensure smooth operation of the restaurant.
负责餐厅日常的营运，保证餐厅营运顺畅。
·Open and close daily operation according to the superior’s arrangement.
遵照上级的安排表来开始和结束一天的营运。
·Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
与客人进行积极的互动和交流，征求客人的反馈以提高服务质量。
·Train, maintain and enforce all Langham service standards.
培训、维持和执行所有朗廷酒店的服务标准。
·Enforce the Langham standardized drink recipe and presentation guidelines to ensure consistent quality beverage to guests in accordance with the Langham Bar Guide.
执行朗廷酒店规范的饮料配方，以确保给客人提供的饮料具有一贯的品质。
·Ensure that food and beverages are provided with quality assurance.
确保所提供的食品和饮料有质量保证。
·Properly execute revenue and check control procedures on shift.
严格执行收入和账单的操作程序。
·Handle daily colleague relationships (e.g., shift adjustment).
处理日常同事的协作关系（例如，班次调整）。
·Maintain a safe & sanitary work environment for all colleagues & guests.
为所有的同事和客人，建立一个安全及卫生的工作环境。
·Provide as much help as possible for restaurant operation (e.g., schedules, floor arrangement, reservations).
为餐厅营运提供尽可能的帮助（例如，工作时间表，楼层安排，预定）。
·Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
找到解决问题的方法，如电话服务，最后一分钟的预定，或其他每天可能发生的问题。
·Be on the floor during the shift and assist servers or hostess to ensure guests are satisfied.
在餐厅营运时，确保在各自的岗位上，协助服务员或迎宾，使客人满意。
·Ensure all work is done on a daily basis.
确保完成每天的工作。
·Maintain proper colleague uniform standards.
保持同事制服的标准。
·Establish an effective engineering maintenance and maintenance procedure through work assignment and surprise inspection.
通过工作分配和突击检查，建立起一个有效的工程维护及保养程序。
·Understand and guide the principle of authorization to ensure guest satisfaction.
理解和指导授权原则，以确保客人的满意度。
·Actively support the Quality Improvement Process.
要积极支持质量改进程序。
·Assist in working toward positive financial results.
协助工作得到积极的财政结果。
·Assist in maintaining a highly motivated and well-trained team.
协助培训一个高度的热情和训练有素的团队。
·Exercise station rotation to ensure stations are distributed fairly.
运用岗位的轮换制，来确保工作安排的合理性。
·Set a good example for colleagues and motivate colleagues to work enthusiastically.
以身作则，为同事树立良好的榜样，激励同事的工作热情。