餐饮销售经理

SCOPE 范围
· Implement all marketing and sales promotion activities to achieve departmental F&B outlets sales tasks and achieve departmental profits.
执行所有市场及销售推广活动以完成酒店各餐饮设施的销售任务，实现部门的利润。
· Establish good reputation and image among customers.
在客户心目中树立良好的声誉及形象。
PRINCIPAL RESPONSIBILITIES 主要职责
Business Plan & Event Management商务计划&活动管理
· Explore new markets and packages, to uncover their F&B needs for business entertainment, high-level meetings, private celebrations, weddings, and annual galas.
开拓新的市场和提供更多服务套餐, 挖掘其在商务宴请、高端会议、私人庆典、婚宴及年会等方面的餐饮需求。
· Develop market and business plan and strategies according to market trend.
根据市场发展趋势开拓发展销售市场和商业计划及销售策略。
· Seek for new business opportunities.
寻找新的商机。
· Create sales leads.
创建销售线索。
· Liaise with clients on finalising details and gives professional advice on set-ups and planning of events.
和客户一起商谈细节并在活动计划和布置上给予专业的忠告和建议。
· Practice up-selling at all opportunities to maximise revenue.
利用一切机会增加收入。
· Ensure effective communication with clients and internal departments.
保证与客户和酒店各部门有效的沟通。
· Obtain feedback from clients and follow up through the necessary actions.
从客户处获得意见反馈并通过必要行动来跟进。
· Maintain the Accounts Management System.
维护管理客户档案管理体系。
· Establish good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).
与内部客户（酒店其它部门）和外部客人（客户、会议承办人、供应商）等建立良好的工作关系。
· Actively participate in achieving the departmental goals which contribute to Marketing budget.
积极参与完成部门目标和达到市场预算。
· Closely monitor accounts revenue and business production.
紧密关注账户收入和业务生产。
· Provide feedback on market trends and keep updated with client relationships, analyze competitors' latest F&B strategies, and adjust sales plans promptly to maintain a competitive edge.
提供反馈市场趋势，并与客户保持良好关系，分析竞品酒店餐饮策略，及时调整销售方案以保持竞争优势。
· Maximise up-selling opportunities whenever possible.
抓住任何有可能的销售机会。
· Arrange business visits when necessary.
视需要安排商务拜访。
· Conduct site inspections for potential clients.
带领有潜力客户做酒店视察。
· Explore new market product.
探索新产品适应新市场。
· Comply with rules and regulations of the Colleague Handbook.
遵守《员工手册》的各项规章制度。
· Ensure the timely completion of seasonal sales products for the hotel, including but not
limited to New Year gift boxes, rice dumplings, and mooncakes.
按时完成酒店季节性销售产品，不局限新年礼盒、粽子、月饼。
· Comply with attendance policies and follow management's shift arrangements regarding
overtime work and leave.
遵循考勤制度，服从管理人员安排的合理加班和休假。
· 100% Complete hotel and job-related training courses.
100%完成酒店和岗位相关的培训课程。
· Perform any duties assigned by the Management.
执行任何管理层指派的工作。
Communications 沟通
· Maintain close communication with DOSM, DOS and Sister Hotels sales persons.
与市场销售总监、销售总监以及姐妹酒店的销售人员保持良好沟通。
· Maintain effective communication with the Director of Revenue Management and Operations
Department Heads to ensure flawless event preparation.
与收益管理总监和营运部门负责人保持有效的沟通，确保所有餐饮活动筹备万无一失。
· Collaborate with the Marketing & Communications Department to participate in planning thematic luxury F&B promotions to elevate brand awareness within high-end social circles.
协同市场传媒部，参与策划豪华酒店餐饮主题推广活动，提升品牌在高端圈层中的知名度。
· Maintain effective communication with Hoteliers in order to understand market trend.
与其他酒店的同行业者保持有效的沟通，以便了解市场发展的趋势。
· Attend weekly and monthly Sales Meeting a to report work progress and month-end result.
参加每周及月度销售会议，汇报工作进程和月终销售结果。
Human Resource Development人力资源发展
· Maintain effective communication channels with all co-workers.
与所有协助的工作人员保持有效的沟通。
· Communicate with guest to obtain guest comments and ensure the delivery of product adhere to guest needs.
与客户沟通以获取客户的评价，并确保我们提供的产品能够满足客户的需求。
Marketing Intelligence市场能力
· Regular update on competitors offers and markets intelligence and shares the information with
sales team.
定期更新竞争对手信息和市场情报，并与销售团队分享相关信息
· Provide accurate sales statistics and market information, comments, trends and leads obtained
from clients and/or competitors.
提供准确的销售数据统计和市场信息，评估，趋势，以及从客户及竞争者处得到的销售线索