客房部主管Housekeeping Supervisor

监督和检查分配给客房和公共区域服务生的工作，按酒店和公司业务目标确保符合产品的质量标准，为酒店客人提供卓越的服务
Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives
监督客房部各项标准和工作程序的执行：
Supervise the implementation of housekeeping standards and procedures in relation to:
臥室服务
Bedroom service
卫生间服务
Bathroom servic
洗衣服务
Valet service
清洁服务
Cleaning service
布巾维护
Linen maintenance
就这些标准和培训需求提供持续性的改进建议
Recommended changes to these standards and training needs on an ongoing basis
对客房部所有系统有最新和完整的知识
Maintain a current and thorough knowledge of all housekeeping systems
负责管理接班和交班工作，以确保交接班过程的有效进行
Open and close the shift and ensure effective shift hand over
分发和收集钥匙
Distribution and collection of keys
管理所有的呼入和呼出电话
Management of all incoming and outgoing calls
解决员工受到的不公正待遇问题
Solve employee grievances
分配客房
Perform Room allocations
检查客房
Perform Room inspections
排列抵店客人客房的优先顺序
Prioritise arrival rooms
配合前台满足酒店和客人的要求
Liaise with Front Office for guest and hotel requirements
确保及时为客人提供洗衣服务并送还
Ensure guest valet is processed and delivered in a timely manner
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)
Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room
inventories)
处理客人所有的特殊要求
Manage all special requests made by guests
每天拜访住店客人，并收集客人的客史资料及客人意见书
Visit in-house guest, and collect guest profile and comments everyday
确保部门内工作的一致性
Ensure consistency within the department
管理酒店的遗失财物
Management of lost property for the hotel
确保具有客房类型，设计和设施的全面知识
Ensure you have complete knowledge of room types, layouts and facilities
管理仓库
Manage storage areas
保存充足的用品存货
Maintain adequate stock levels
按要求完成库存盘点工作
Complete stock takes as required
维持存货水平
Maintain stock levels
进行交接班说明，确保了解酒店的工作和运营需求
Conducts shift briefings to ensure hotel activities and operational requirements are known