Bellman 礼宾员

1.Assist with heavy packages, coats, suitcase, etc.  being alert to give assistance courteously and quickly, before having to be asked.
主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。
2.Maintain a willingness to please attitude and give undivided attention to any approaching guest.
保持令人愉悦的态度并专心接待每位到来的客人 。
3.Adhere to guest checking in and checking out procedures pertaining to baggage handling.
在与行李相关的问题上，遵守客人入住和退房工作程序。
4.Provide information to guests about the hotel facilities and services.
向客人提供关于酒店的设施和服务的信息。
5.Provide guest services and guidance.
向客人提供服务和引导。
6.Maintain a spotless Porte Cochere and Drive way.
保持车辆门道和车道的清洁。
7.Guide the guest to the Front Desk and wait behind the guest during the check-in.  Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk.  Without delay, escort the guests accordingly.
将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。
8.Keep the baggage room clean and in order before going off duty on each shift.
每次交班前均保持行李室的整洁。