Reservation Agent 预订文员

1.Ensure that the Team conforms to Telephone SOP to provide consistent high level of service.
保证团队符合电话接听标准操作规程，保证提供高标准服务。
2.Check to ensure the team conforms to Data input standard in Opera system.
检查以保证团队符合在Opera系统内的数据输入规范。
3.Ensures that all reservation details are accurately entered into the computer in a timely manner.
确保所有预订信息都被规范，及时地录入系统。
4.Monitors the hotel room inventory, maximizing the yield.
监督房态，使收益最大化。
5.Monitors and controls the hotel overbooking status ensuring it remains within the predetermined levels.
监督并控制酒店超额预订，确保它在可控制的范围之内。
6.Provides Management with information regarding client satisfaction and activities of competition.
向管理层提供有关客人的满意情况及竞争活动。