Reservation Supervisor 预订主管

1.Assist reservation manager to work；Check and promote all reservation staff job；Maximize customer satisfaction
协助预定部经理开展部门工作，检查并督促预定部员工日常工作，使客人满意并留下美好的印象
2.Check reservations staff job
督促预定部员工和检查预定部日常工作
3.Manage performance issues that arise within the reservations team
处理预定部工作中的发生的问题
4.Assist on the team through training, motivating, coaching, counseling and developing of the team members
协助预定部经理开展培训
5.Check all bookings
检查当天预定信息的正确性
6.Handle complaints regarding reservations
处理预定员解决不了的投诉
7.Be a champion of Sofitel Values, and adhere to the highest standards of professionalism
遵循索菲特酒店的最高标准，完善自己专业技能
8.A reasonable understanding of either Accor/Sofitel OR the local hotel market
完整的了解雅高集团和索菲特品牌，以及当地酒店市场
Required Qualifications 任职要求
1.College degree or above, more than 1 year working experience in the same position
专科以上学历，有同岗位工作经验1年以上
2.Good Mandarin，Have good language organization and writing skills, clearly and logically express sales intentions.
普通话良好，具有良好的语言组织和文字表达能力，清楚，条理地表达销售意向