Banquet Supervisor宴会主管

· Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
与所有的酒店客人建立并保持积极的关系。
· Take action to address these needs in order to exceed their expectations.
努力去预知客人需求以便满足并超出他们的需求。
· Create a positive hotel image in every interaction with internal and external customers.
在与国内外的客人交流时，努力保持酒店的正面形象。
· Adhere to hotel brand standards.
坚持酒店的品牌标准。
· Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。
· Assist guests and escort them to locations within the hotel at their request.
在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。
· Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
对特殊活动和事件要有了解以便回答客人的需求。
· Maintain current Hotel information to be able to provide information to guests.
了解最新的酒店知识以提供给客人最新信息。
· Implements Procedures which enhance the guest experience.
执行正确的程序以提高客人的体验。
· Deals diplomatically and skillfully during guest interactions.
有礼貌，有技巧与客户进行接触。
· In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
当经理不在场时，负责人才的监督和管理指导，确保部门的正常运行。
· Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
全力解决客人的投诉，并负责将所有投诉进行记录和跟进解决。
· Supervise cash handling and banking procedures.
负责监督现金操作和交接程序。
· Prepare daily banking and cash flow reports.
填写部门营业收入报表。
· Establish and instruct talent in cash security procedures.
建立和指导人才正确处理现金程序。
· Deal with irregular payments.
处理非日常的付款。
· Supervise the maintenance of service equipment.
监管和维护服务设备。
· Monitor standards of guest facilities and services.
监督客人设施和服务标准。
· Control stock and monitor security procedures.
控制库存和进行安全监督。
· Assist with menu and wine list creation.
协助开发新菜单和酒水单。
· Supervise outlet service.
监督和管理部门服务标准。
· Use safe manual handling techniques and practice safe work habits following AccorHotels Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.
遵循雅高酒店集团健康、安全和环境政策，来养成使用安全操作手册和实践安全工作的习惯。减少对环境的影响和防止污染。
Required Qualifications 任职要求:：
· Good oral and written communication skills
良好的口头及书面沟通能力
· Min 2-year experience in hotel engineering operation in similar capacity, preferably with international hotel chain
至少2年酒店相关运做经验，最好具有国际连锁酒店工作经验
· Hotel Restaurant Management graduate
酒店管理专业毕业
· Associate degree or above
全日制大专（含）以上学历
· Experienced in all aspects of restaurants service
餐饮服务的各方面丰富经验