服务中心主管 Service Center Supervisor

· Ensure all guestqueries, inquiries, and requests are attended in a helpful and professional,yet warm and friendly manner.
确保所有客人的询问、询问和请求都以一种有益的、专业的、温暖的、友好的方式进行
· Ensure sure that youare fully aware in system operation and Telephone switchboard efficiently.
确保您对系统操作和电话交换机有充分的了解
· Provide guests with themost accurate and up to date information at all times.
随时为客人提供最准确、最新的信息
· Ensure properadministration system by coordinating and organizing duty roster, internalactivities and support．
确保适当的管理体制,协调和组织轮值表,内部活动和支持
· Be responsible for theprompt and correct input of all guest messages in the OPERA system.
负责OPERA系统所有客人信息的提示和正确输入
· Be knowledgeable of theimportance of telephone services in respect to the entire hotel operations.
了解电话服务对整个酒店运营的重要性
· Be thorough familiarwith the existing hotel extension number.
彻底熟悉现有的酒店分机号码
· Be completely aware ofthe Fire and Emergency procedures
全面了解酒店的消防和应急程序
· Assist and carry outother duties as assigned
协助并执行指定的其他工作