送餐部副经理 Assistant In Room Dining Manager

· Motivate, discipline, direct and supervise the work of all talents in In Room Dining.
激励，培养，指导和监督所有送餐部人才的工作。
· Handle complaints and make effective service recovery.
处理投诉并采取有效的补救措施。
· Ensure standards are being followed in accordance with F&B policies and procedures.
确保遵循所有与餐饮部政策和程序一致的标准。
· Ensure all talents have full product knowledge.
确保所有人才有全面的产品知识。
· Regularly inspect food & beverage quality.
定期检查食品和酒水质量。
· Maintain daily log book maintaining clear and concise information on the operations.
保持值班日志的清晰和简明的运作信息。
· Establish guest database with preference records of regular guests.
建立长住客的喜好信息数据库。
· Schedule talents to maintain Hotel's service standards within budgeted labour costs.
在坚持酒店的服务标准和人力成本预算内合理安排人才。