Impression Restaurant Manager 法餐厅经理

§ 协助确保餐饮部运作符合其酒店策略，适当执行酒店规章。
Assists to ensure that the Food and
Beverage activities are aligned with the respective Corporate Strategy, and
that the Hotel Actions have been implemented where appropriate.
§
监督部门营运手册的准备和更新的工作。
Oversees the preparation and update of
individual Departmental Operations Manuals.
§
定期主持召开部门沟通会并确保分部门例会和会议确实有效且在必要时进行指导。
Conducts
regular divisional communications meetings and ensure that departmental briefings
and meetings are effective and conducted as necessary.
§ 确保员工同样在适当的时候为其他部门的内部客人提供优质服务。
Ensures that employees also provide
excellent service to internal customers in other departments as appropriate.
§
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer
complaints and inquiries in a courteous and efficient manner, following through
to make sure problems are resolved satisfactorily.
§
与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague
interactions with good working relationships.
§
与客人建立并保持良好的客户关系。
Establishes a rapport with guests
maintaining good customer relationships.
§
经常亲自证实餐厅客人得到的是最好的服务。
Personally
and frequently verifies that guests in the Outlet are receiving the best
possible service.
§
对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer
Audit and ensures that the relevant changes are implemented.
§
以支持和灵活的态度与其他餐厅经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works
closely with other Outlet Managers in a supportive and flexible manner,
focusing on the overall success of the hotel and the satisfaction of hotel
guests.
§
指导员工进行年度表现评估，支持他们的职业发展目标。
Conducts
annual Performance Development Discussions with employees and to support them
in their professional development goals.
§
通过持续的反馈和月度会议来帮助部门培训员不断进步。
Assists in the development of
Departmental Trainers through ongoing feedback and monthly meetings.
§ 与培训经理和部门培训员协调下为员工制定计划并落实有效的培训课程。
Plans and implements effective training
programmes for employees in coordination with the Training Manager and
Departmental Trainers.
§
监督每周工作时间安排的准备和记录，确保可以反映出营业需求和其他重要的业绩指数。
Oversees the preparation and posting of weekly
work schedules, making sure that they reflect business needs and other key
performance indicators.
§
鼓励员工成为有创意的、主动的、具有挑战精神并可以认识到自身对于营运成功所作贡献的员工。
Encourages
employees to be creative and innovative, challenging and recognising them for
their contribution to the success of the operation.