Quality Manager 服务质量管理经理

Responsible
for communicating the concept of Total Quality Management through advising,
coaching, training, and facilitating.
Position works with direct reports, General Managers, and other staff to
develop and implement quality assurance strategies. The position is responsible for ensuring that
quality processes meet company’s mission and brand standards, target customer
needs, ensure employee satisfaction, and focus on continuous improvement at the
property level.