Assistant Front Desk Manager 前台副经理

Leading for the front desk team in order to achieve better service standards in terms ofguests and associates satisfaction. Ensuring the department is well maintainedand in keeping with the company’s integrity and image. Organising adequate/more training for allassociates in front desk for individual‘self’ improvement. Train and monitor all front desk staff to provide Marriottprofessional service to all guests, and ensure guest satisfaction. Make teamstrategy to achieve team goals of the year, such as enrolment, upselling.
监督领导整个前台团队的工作，在取得客人和员工双方满意回应的前提下，达到更好的服务标准。确保整个部门得到良好的运转与维护，保持其符合整个酒店品牌的正面形象。为所有前台员工建立组织充足的培训计划使其能够得到良好的个人发展。培训和监督所有前台员工提供给客人专业的万豪服务，维持客人的满意度。为了获取年度的团队目标而制作团队计划，例如会员，增销。