前台接待 Guest Services Associate, Front Desk

Job Summary
职位简述
To provide an efficient Reception service to all guests, offering information and giving particular attention to all guest special requirements. Ensuring all check-ins and check-outs run smoothly and that all cashiering transactions and processed promptly and correctly both during the day and night. Also, offering a more personalized service with the same concepts mentioned earlier but on an Executive level.
为所有客人提供有效的接待服务，提供信息，特别关注客人的特殊要求。确保所有客人办理入住和退房顺利，所有出纳事务和处理及时和正确。此外，提供更个性化的服务更好服务客人。
Key Duties and Responsibilities
主要义务和职责
Adhere to all Resort rules and regulations as per service standard policies and procedures, and follow all communications briefed by the reception manager.
坚持所有酒店规章按照服务标准的政策来操作，并遵守接待经理提及的事项。
Attend to duty timely and wearing the correct uniform, name badge and well groomed.
准时上班，穿着正确的制服，佩戴名牌，保持良好的仪容仪表。
Attend to daily tasks in a timely and efficient manner as per Resort standards.
按照度假村标准，按时、高效地完成日常工作。
To assist guests in all their needs throughout their stay and ensure all guests are assisted in a warm and personalized manner as per Resort Standards.
在客人的整个住宿过程中，为客人提供所有需要的服务，并确保对所有客人都能以一种温馨的、个性化的方式给予帮助。
Hand over accurate information to next shift.
把准确的信息交接给下一个班次。
Be able to handle all office equipment, computer and other duty related equipment.
能使用所有办公室设备、电脑及其他相关设备。
Attend daily briefing conducted by the Team Leader at the beginning of the shift.
在班前参加每日例会。
Carry out guest check in, check out and requests as per resort standards.
按酒店的要求给客人客人登记入住，退房。
Be fully trained on the resort PMS system, handling Check-in and check outs of guest as per Resort Standards.
得到充分的酒店PMS 系统培训 ，按酒店标给客人处理入住和退房。
Be fully trained on walk in reservations and up-selling procedures to ensure resort revenue is maximizes and guest satisfaction.
在上门预订和销售过程中进行充分的培训，确保酒店的收入最大化和客人的满意度。
Issue keys to guests ensuring all security measures, as per procedures, are adhered to at all the time.
按照程序给客人发放房卡，确保做到所有的安全措施。
Communicate any guest requests or reservations to the call center for follow up and communication is given back to the guest.
将客人客人的请求或预订信息传达给呼叫中心进行跟进，并将回复给客人。
Assume full responsibility of own cash float from receipt to handle over to the next shift ensuring all resort policies for handling floats are adhered to at all times.
按照度假村政策承担全部责任关于现金收据办理和移交给下一班次。
Ensure that the reception is kept tidy and clean at all times whilst on duty.
在当班期间，确保前台的整洁和干净。
Have full knowledge of special promotions, events and resort activities at all times and have basic concierge knowledge of local sites and destinations.
要充分的了解各种特殊的促销活动、活动和度假活动，并对当地网站和目的地有基本的知识。
Deal with currency exchange and transactions according to resort policies and procedures.
根据度假村政策和程序处理外汇交易。
Ensure that all daily revenue transactions according to resort policies and procedures.
确保所有的日常收入都按照度假村的政策和程序进行。
During night shift assist Team Leader in carrying out PMS night audit and prepare and review all reports including daily operational results to be forwarded to management.
在夜班期间协助主管做夜审，并准备和检查所有报告，包括日常运营的结果，并将之提交给管理层。
Be trained on respective tasks and duties in the case of life and safety, fire or other emergency procedures.
对各自的任务和职责进行培训，关于安全、火灾或其他紧急程序。
Attend departmental training sessions as requested.
按要求参加部门培训。
Be flexible in working hours and scheduling as per requirement by the resort.
根据酒店的要求，在工作时间和日程上合理安排。
Assist with other job-related tasks when requested.
在需要的时候协助完成其他工作相关的工作
Ensure guest information is kept confidential at all the time as per resort standards.
确保客人的信息在任何时候都是保密的。
Communicate correctly and efficiently with other guest services departments to ensure guest satisfaction.
与其他客户服务部门正确有效地沟通，确保客人满意。
Have full knowledge of all resort accommodation types, additional preferences available on request, and rates related to the respective accommodation type.
充分了解所有度假酒店类型，提供额外的优惠要求，以及各自的住宿类型。
Contribute to achieving departmental goals.
促进部门目标的实现。
Maintain quality documentation.
保持文档记录的质量。