前台经理 Manager, Front Desk

Job Summary
职位简述
To Assist Front Office
Manager to oversee the front desk and back-office operation, lobby,
coordinates and monitor that all guests arrival, departure and in-house
experiences are as per resort standards
协助前厅经理监督前台和后台办公室的运作，大堂协调和监督所有客人的到达，离开和得到入住的体验是依照度假标准的。
Key Duties and Responsibilities
主要义务和职责
Adhere to all Resort rules and regulations as per Service Standard Policies and procedures
坚持所有酒店规章按照服务标准的政策和程序操作。
Ensure
the reception team work with a sales focused attitude and are aware of
sales opportunities within the resort which will assist with the
maximization of revenue.
确保前台接待以专注的态度接待客人，并了解酒店内的所有增销机会，这将有助于实现收入最大化。
Attending daily operation meeting
参加每天的运营会议。
Attending all group meetings.
参与所有团队的会议。
Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
确保所有团队成员都知道所有的收入目标，并保持对业绩结果的了解。
Review VIP arrival& special events.
查阅贵宾到店和特殊度假村活动。
Ensure all non-guaranteed reservations are released at the appointed time.
确保所有非担保预订在指定时间内被取消。
Adhere to the resort selling strategy by ensuring the use of correct rates.
坚持销售策略，确保使用正确的价格。
Ensure
all book out situations are handled in a diplomatic and professional
manner ensuring future business from respective booked out guests.
确保所有的预订都是通过专业的方式来处理，确保客人会带来更多预定。
Ensure a consistently high standard of presentation is maintained for both the department and the team members.
确保部门成员维持一致的高标准