前台副经理 Assistant Manager - Front Desk

Job Summary
职位简述
To Assist Front Office Manager to oversee the front desk and back-office operation, lobby, coordinates and monitor that all guests arrival, departure and in-house experiences are as per resort standards
协助前厅经理监督前台和后台办公室的运作，大堂协调和监督所有客人的到达，离开和得到入住的体验是依照度假标准的。
Key Duties and Responsibilities
主要义务和职责
Adhere to all Resort rules and regulations as per Service Standard Policies and procedures.
坚持所有酒店规章按照服务标准的政策和程序操作。
Ensure the reception teamwork with a sales focused attitude and are aware of sales opportunities within the resort which will assist with the maximization of revenue.
确保前台接待以专注的态度接待客人，并了解酒店内的所有增销机会，这将有助于实现收入最大化。
Attending daily operation meeting.
参加每天的运营会议。
Attending all group meetings.
参与所有团队的会议。
Ensure all team members are aware of all room revenue targets and are kept informed of performance results.
确保所有团队成员都知道所有的收入目标，并保持对业绩结果的了解。
Review VIP arrival& special events.
查阅贵宾到店和特殊度假村活动。
Ensure all non-guaranteed reservations are released at the appointed time.
确保所有非担保预订在指定时间内被取消。
Adhere to the resort selling strategy by ensuring the use of correct rates.
坚持销售策略，确保使用正确的价格。
Ensure all book out situations are handled in a diplomatic and professional manner ensuring future business from respective booked out guests.
确保所有的预订都是通过专业的方式来处理，确保客人会带来更多预定。
Ensure a consistently high standard of presentation is maintained for both the department and the team members.
确保部门成员维持一致的高标准。
Oversee day to day operations ensuring resort standards are adhered to and maintained by all team members.
监督日常运作，确保所有团队成员遵守和维护度假村标准。
Ensure a consistently high standard of presentation is maintained for the Front desk members.
确保前台成员维持一致的高标准。
Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction.
积极回顾意见和反馈，与团队成员沟通，并实施程序以提高客人的满意度。
Have full knowledge of all products and services provided by the resort and in the local area.
对度假村和当地提供的所有产品和服务有充分的了解。
Actively participate in guest events when requested.
需要时积极参加客人活动。
Oversee and monitor departmental schedules.
需要时积极参与部门活动。
Schedule and maximize annual leave for team members during low demand periods.
在淡季的时候尽量安排更多成员休假。
Ensure regular communication meetings are held within the department.
确保部门内部有定期的沟通会议。
Implement a full training plan within the reception to develop all personnel to their full potential.
实施完善的前台培训计划，使所有人员充分发挥他们的潜能。
Ensure new team members are being fully trained and certified to carry out duties as per resort standards.
确保新团队成员得到充分的培训和认证，并按照度假标准工作。
Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per resort standard.
监控并保持更新的培训记录和时间表，以确保按照度假标准来完成。
Conduct Annual Appraisals with all team members and ensure follow-up of targets for team members are being followed up and monitored.
与所有团队成员一起进行年度评估，并确保跟踪和监控团队成员的目标。
Actively develop team member skills and performance through coaching and training.
通过指导和培训绩效，积极发展团队成员的技能。
Maintain and oversee accuracy of guest profiles and remarks.
维护和监督客人资料的准确性。
Adhere to resort credit policies to ensure all expected revenues are secured.
坚持信贷政策以确保所有预期收入得到保障。
Review, maintain and implement systems and procedures as directed.
审查，按照要求维护系统和程序。
Ensure daily shift handovers are conducted in a professional and constructive manner.
确保日常的交接班是以一个专业的、建设性的方式进行。
Regularly spot check duty shift checklists to ensure tasks are completed.
定期抽查值班清单以确保任务的完成。
Review daily reports to ensure system is being maintained as per company policies and procedures.
检查日常报告，确保系统按照公司的政策和程序进行维护。
Spot check passport scans to ensure accuracy as per Sanya Authorities requirements for transfers.
根据三亚有关部门的要求，现场检查护照的扫描，以确保其准确性。.
Ensure all daily system closing procedures and reports are being completed as per resort standards.
确保所有的日常系统关闭程序和报告都按酒店标准完成。
Adhere to and monitor departmental operating expenses as per departmental budget and forecast.
坚持和监控部门费用按部门预算和预测。
Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.
审查和监督部门工作计划，监督各部门的工资与预算线。
Ensure closure of any pending revenue (pay masters) in a timely manner adhering to finance policies and procedures.
确保任何未完成的收入及时地遵守财务政策和程序。
Ensure that all Ledger accounts and PMs are resolved and settled.
确保所有的分类帐和 PMs 账目得到解决。
Review the departmental objectives and drive to achieve it.
审查部门的目标并实现它。
Review the Trust you scores & Forbes results and prepare action plan.
查看 Trust You 评分和福布斯神秘客人的调查结果并准备行动计划。