皇家俱乐部总经理 GM, Imperial Club Restaurant

Key Duties and Responsibilities
主要义务和职责
§ Ensureguests are welcomed by staff, seated and attended to warmly and courteously atall time and address guest issues during service according to company procedure.
确保客人受到员工的及时欢迎，一直热情周到，并根据公司政策及标准解决客户问题；
§ Maintain acomplete understanding of all policies, procedures, standards, specifications,guidelines and training programmes.
确保对所有政策，程序，标准，规格，准则和培训计划时刻有着全面深刻地了解；
§ Ensurecompany objectives are achieved in regard to sales, service, quality,appearance and sanitation of the establishment through the training ofemployee’s whist maintaining a positive and productive working environment.
通过培训员工的维持积极和富有成效的工作环境来确保企业的销售，服务，质量，外观和卫生设施的目标；
§ Overseeemployment performance appraisals are followed and completed on a timely basis.
监督员工绩效考核按时跟进和完成；
§ Maintain acomprehensive knowledge of the menu and an understanding of the wine list upselling to guests when appropriate.
保持对餐厅菜单的全面了解，并懂得运用正确的葡萄酒知识，以便在适当时向客人积极销售产品；
§ Proactivelycommunicate with the kitchen regarding menu changes, availabilities andspecials.
随时主动与厨房团队交流沟通菜单的更改、菜品的可用性及每日特荐菜品等信息；
§ Ensure thatstaffing requirements are addressed and applicants selected according tocompany procedures.
确保餐厅人员配备要求得到解决，候选人录取根据公司有关程序和要求进行筛选和录用；
§ Ensureadherence to cash handling and reconciliation procedures in accordance withcompany policy.
确保现金处理和对账程序严格遵守公司规定并按照政策执行；
§ Identifybusiness opportunities which provide greatest return on investment aligned withcompany strategy.
寻找符合公司战略的最大投资回报商业潜在机会；
§ Managerelevant reporting and analysis of the outlet to ensure cost effective goalsare being met and surpassed.
管理餐厅的相关报告和分析，以确保成本效益目标的达成并努力超越；
§ Maintainresponsibility for leading, inspiring and motivating the restaurant team toachieve workforce stability, productivity and loyalty.
保持对领导、鼓励和激励餐厅团队的责任，保证员工工作的稳定性、效率以及忠诚度；
§ Works as ateam, liaises and coordinates with team, peers and other senior managers of alldivisions.
以良好的团队意识与团队成员及别部门管理层进行有效协调沟通；
§ Executes anyother work or responsibility within his scope of duty given by the superior.
协助上级执行完成相应职责工作。
Skills, Experience & Educational Requirements
技能、经验和教育要求
§ Technical secondary school or above
中专及以上学历
§ 5 years working experience in Food and beverage Department and at least 3 years working experience in restaurant management
5年以上餐饮工作经验和3年以上餐厅管理工作经验
§ Basic operation of computer office software
计算机办公软件的基本操作
§ Excellent knowledge of restaurant operation
具备优秀的餐厅运营知识
§ Excellent communication skills in Mandarin and English
具备优秀的普通话和英语表达能力
§ Solvesissues with others with minimum disruptions: reduces incidences andinterpersonal issues
以最小程度的冲突来解决问题：减少意外和人际关系冲突发生。
§ Recognizesbarriers within teams quickly and is able to remove them
快速识别团队中的困难障碍，并能够解决困难
§ Understandsthat different customer needs: Internal customers, superiors, peers,subordinates and external customers
了解不同客户的需求内部客户，上级，同事，下属和外部客户
§ Takes peopleto new levels reveals untapped talent, draws talent out
引领团队成员达到新水平，发挥潜能。