Restaurant Hostess 餐厅领位

The Role 岗位职责：
1. Recognizes and greets guest by name, receives and attends to all of them and anticipates to needs in the restaurant.
使用客人姓名识别并问候客人，迎接及为其指引，预见客人在餐厅所需。
2. Service food and beverage to guest according to prescribed service standards and procedures of restaurant service with emphasis on quality, speed, accuracy.
根据服务标准和服务流程为宾客提供食品及酒水，强调质量，速度及精益求精。
3. Cleans and maintains equipment, reception area, menus, advertising collateral and other as per assignment by the assistant manager.
清洁及维护设备，接待区，菜单，推销附加产品及其它副经理分配的任务。
4. Maintains and updates the restaurant’s reservation book, guest history book and keeps the Manager updated as such including guest satisfaction and special requests.
维护及更新餐厅预订本，客史记录本并确保经理知晓，包括客人满意度及特殊需求。
5. Performs the duties and responsibilities of the Team Leader when the need arises.
必要时兼任主管工作及职责。
6. Performs the other tasks assigned by the assistant manager, which lead to guest be blown away and subsequently increases their satisfaction.
完成主管分配的其他任务，让宾客感到惊喜并提高宾客满意度。
7. Assists the assistant manager and supervisor in preparing daily reports as indicated in the opening and closing checklists and to do lists.
协助餐厅副经理或主管准备每日报告，如开档收档检查表及工作清单。
8. Reports any unusual incident, feedback, lost and found, breakage and losses, equipment and fixture break down to the assistant manger.
及时向副经理汇报异常事件，宾客反馈，失物招领，破损与丢失，设备及装置故障。
9. Attends the daily CTE and line-up to share reservations, special requests and attend the monthly Food & Beverage teammates meeting.
参加每日的部门会议,追求卓越分享会，分享预订信息，特殊需求并参加每月餐饮部同伴会议。
10. Attends all meetings and training sessions organized by hotel management for the teammates.
参加所有酒店组织的针对同伴们的会议及培训。
11. Takes responsibility of ordering necessary stationary, their inventory and controls their cost.
负责订购所需文具，管理库存及控制成本。
12. Keeps herself informed of all pertinent details concerning the Resort.
确保了解酒店相关细节信息。
13. Prepares requisition for cakes, amenities, flowers and newspaper required, certifying availability in the restaurant.
根据相应需求准备申请蛋糕，欢迎礼品，鲜花及指定报纸。
14. Maintains the par stock of menus and advertising collaterals in the restaurant.
维持菜单内菜品可供应并推销附加产品。
15. Takes note of anniversaries, birthdays, special dates for guests, inputs missing information into the Property Management System and constantly seeks new ways to blow away guests in collaboration with colleagues and management.
记录客人的纪念日、生日、特殊节日，将缺少的信息录入客户管理系统，并通过与团队成员的管理协作不断寻求新的方式和想法让宾客感到惊喜。。
16. Prepares food tags card, according to prescribed standard.
根据既定标准，准备自助餐菜牌。
17. Reports to the Team Leader at the start of shift to receive necessary instructions for the shift, side duties assigned, table reservations, menu changes, special menus, availability of food and beverages and guest comments.
交接班时向主管汇报或获取需要交接的事宜，包含工作任务分配、预定数、菜单更改、特供菜单、食品酒水库存及宾客反馈。
Talent Profile 能力&技能需求：
Acquire working experience in hotel/resort(preferably luxury brands).
拥有酒店工作经验(特别是奢华品牌的酒店)。
Have professional training in hospitality industry.
接受过酒店专业的培训。
Able to communicate in Mandarin or English fluently.
能够流畅的使用普通话或英语进行对话。
Having good communication skills.
良好的沟通能力。
Able to operate basic computer skills.
正确应用基本电脑系统。
Minimum 1 years F&B experience for international luxury brands or affiliated five-star hotels.
拥有至少1年及以上国际奢华品牌或联号五星级酒店餐饮部工作经验。