Barista 咖啡师

The Role 岗位职责：
1. Provide personalized guest interaction by actively engaging with guests, observing and influencing their moods when needed, responding swiftly, and crafting bespoke beverages to create memorable experiences.
主动与宾客互动，观察并感知其情绪，快速响应并提供定制化饮品与服务，创造难忘体验。
2. Master all coffee knowledge, preparation methods, ingredients, and presentation; take pride in product quality and ensure proper storage and safety of all bar stocks.
精通所有咖啡及饮品的制作方法、原料配方和呈现方式，确保产品及原料的安全储存，维护高质量标准。
3. Maintain immaculate cleanliness and upkeep of the café area, bar counter, refrigerators, floors, storage zones, glassware, and all equipment in and around the bar.
保持吧台、咖啡厅、冰箱、地板、储存区、玻璃器皿及所有设备设施的整洁与良好运行，确保工作区一尘不染。
4. Manage daily inventory and sales reports accurately, strictly following opening/closing checklists and task lists.
负责每日库存及销售报表的准确记录，严格执行开档/收档检查表和工作清单。
5. Handle orderly stocking of glassware, maintain adequate inventory levels, and promptly inform the manager when replenishment or equipment re-order is needed.
有序存放玻璃器皿，确保库存充足，发现短缺或设备需补充时及时通知经理。
6. Flexibly perform cashier duties, validate guest checks, process payments or signatures accurately, and ensure all transactions are correctly settled.
灵活胜任收银岗位，准确核对宾客账单，完成收款或签单，确保账目清晰无误。
7. Take accurate guest orders following standard procedures, practice suggestive selling to boost outlet revenue, and deliver consistent service sequences.
按标准流程为宾客点单，主动进行建议性销售，提升餐厅营收，同时确保服务环节规范。
8. Establish and maintain respectful relationships with teammates and other departments; assist colleagues proactively to foster teamwork and contribute to resort performance.
与本部门及酒店其他部门同事保持相互尊重和良好关系，主动协助他人，促进团队合作。
9. Attend daily line-ups, monthly team meetings, and hotel‑organized trainings; stay informed of all relevant hotel updates and operational information.
参加每日部门例会、月度会议及酒店组织的培训，及时掌握酒店动态和相关业务信息。
10. Continuously track guest preferences, special requests, order changes, and satisfaction levels, ensuring all updates are communicated and acted upon.
持续关注宾客的特殊要求、偏好、订单变化及满意度，确保所有信息及时更新并反馈。
11. Ensure all operating equipment in the café is sufficiently clean and functional throughout service hours to guarantee smooth operations.
确保营业期间咖啡厅所需的各类操作设备充足、清洁且功能完好，不影响服务效率。
12. Perform other duties assigned by the captain to enhance guest satisfaction and contribute to the resort’s profitability.
灵活执行领班分配的额外工作，以提升宾客满意度和度假村整体收益。
Talent Profile 能力&技能需求：
Acquire working experience in hotel/resort (preferably luxury brands).
拥有酒店工作经验(特别是奢华品牌的酒店)。
Able to communicate in Mandarin or English fluently.
能够流畅的使用普通话或英语进行对话。
Having good communication skills.
良好的沟通能力。
Able to operate basic computer skills.
应用基本电脑系统。