Work with Manager to set performance standards and achieve goals.
协同上司制定运作标准及完成指标。
Strive for constant improvements. Responsibility for achieving business goal. Persevere despite obstacles.
为不断提高而努力。为达目标而担负责任。克服障碍。
Report problem and suggest solution to management
将问题向管理层报告并提出解决问题的建议
Demonstrate an interest in and an understanding of issues relevant to department and hotel. Keep your information up to date。
对部门及酒店业务工作展示兴趣和理解力。不断更新所掌握的知识。
Understand hotel’s business priorities, products and services. And how the department is running.
熟悉酒店的优先业务、产品及服务,并了解部门营运。
Bring best practice to the attention of department, shares new ideas with employee.
关注部门运作,与同事分享新想法。
Understands one’s own role and role of others. This may impact guest & employee satisfaction and departmental performance.
熟悉自己岗位及其它员工岗位。这与客户及同事满意度及部门效益相关。
Adhere to IHG Corporate Code of Conduct, Employee Handbook and Hotel policies and procedures.
遵守洲际酒店集团行为规范、员工手册及酒店政策规定。
Understanding of competitors’ major strength and weakness.
理解竞争对手的主要优势与劣势。
Knowledge of how business is running, focus on factors how to run a successful and profitable business.
熟悉业务营运,关注成功与获利的业务因素。
Diagnose problems, analyze information before decision making.
判断问题,分析信息以制定决策。
Evaluate and assimilate critical information before logical competent decision making.
当即将做出结论并制定合理有力的决策时,评估并采纳关键信息
Build and maintain good guest relationship in order to anticipate their need.
与所有内外客户建立并保持积极的关系以保证超越其需求。
Address to their needs in order to exceed their expectations
采取行动来满足这些需求并努力超越其期望。
Build a positive hotel image in every interaction with guests.
在与客户的协作过程中建立积极的酒店形象。
Adhere to hotel brand standards.
遵守酒店品牌标准。
Maintain high level product and service knowledge in facilitate guest needs.
充分了解酒店产品与服务,从而更好向宾客销售我们的服务与设施。
Assist and escort guest to locations within hotel at their request.
协助并护送客户至酒店范围内的特定地点。
Knowledge of hotel information, programs and events in order to response to guest needs.
熟悉酒店特殊项目及活动信息,从而对客户需求做出回应。
Generate new ideas and encourage creativity from your staff
努力开创新的想法并鼓励员工进行创新
Recognize the need for new and modified approaches
认可有新方法和改良措施的需求
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments.
在同事、上司、团队及跨部门之间展示出合作与信任。
Communicate well to ensure effective shift hand-over
进行良好的沟通从而保证有效的班次交接。
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Tel招聘电话: + 86 (898) 36303333-转人力资源部
Cellphone招聘手机:+86 18689858360 (微信同号)
(working period is 8:30AM-5:30PM in working days工作时间为工作日上午8点30分至下午5点30分)
Email招聘邮箱: hr@ichaikou.com
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