宾客服务中心(总机)接待员 Guest Service Center Agent

Duties & Responsibilities：
职责义务：
Be familiar with the extension numbers of the Hotel departments and managers in order to provide timely transfer of telephone calls accordingly.
熟悉酒店各部门的分机号码以便准确快速的转接电话。
Ensure good telephone etiquette is observed at all times; Speak clearly and unhurriedly at all times and listens carefully when speaking over the telephone to ensure no miscommunication throughout each conversation. Repeat all messages to callers to confirm accuracy of the message at all times.
随时保持良好的电话礼仪，讲话清晰，语速适中，在通话中认真倾听，避免误解。所有留言都需要重复客人的内容，保证留言的准确性。
Ensure that telephone charging system is checked regularly for successful transfer of telephone charges for all telephone calls made, reporting any abnormality to Service Centre Manager.
定期检查电话计费系统，保证计费系统正常运作，如有任何异常情况，及时报告给服务中心经理。
Master and execute the hotel standard greetings with warmth and friendliness for all internal and external telephone connections.
按照酒店电话礼仪标准，热情友好地接听所有内外部电话。
Completed other duties as assigned.
完成指定的其他工作。
Qualification：
任职资格：
Minimum3 years' college education.
大学专科学历。
Good command of communication and coordination.
良好的人际关系和沟通技巧。
Good oral English proficiency and telephone etiquette, pleasant and clear 'telephone voice' and good comprehension skills, able to work under pressure and leadership qualities.
精通英语口语及电话礼仪，声音清晰甜美，有很好的理解能力, 能在压力下工作并具备一定领导力。
Flexibility and commitment to continuous learning.
能够灵活处事，致力于不断学习。
Be honesty and strong service sense.
为人坦诚正直，较强服务技巧。