各部门实习生 Trainee(实习)

§  根据凯悦标准，为客人提供顺畅、高效的服务。
Provides fluent and efficient service in accordance with Hyatt standard.
§  为客人推荐服务，回应客人关于餐饮的要求并提供建议。
Give recommendation on service and responds guest Food and Beverage request as well as provides suggestion.
§  根据顺序和程序为客人安排座位、点单并服务食物和饮料。
Assigns seats to guest according to subsequence and procedures, takes order of food and beverage.
§  全面了解MICROS系统。
Has a thorough knowledge to all sides of MICROS System.
§  根据部门营运手册的要求，确保餐厅所有食物和饮料、机器和设备的正常运作。
Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual.
§  努力使客人满意，并使客人经常光顾餐厅。
Makes effort to satisfy our customers and makes them repeat to dine in the restaurant. 
§  为客人点单和上菜，避免不必要的延误。
Takes food order and delivers foods to avoid unnecessary delay.
§  掌握关于餐厅菜单和酒单的知识。
Has thorough knowledge of menus and wine list.
§  促销菜单并说服客人选择价格较高的食物以增加总收入，例如：汤，饮料，沙拉，甜点，等等。
Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc. 
§  向餐厅经理/副理报告任何困难或问题，以便找到解决方法或进行下一步行动。
Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action.
§  保持所有设备和客人需求是同等的。
Maintain equality to both all equipment and customer requests.
§  确保根据标准及运作需要摆台。
Ensures table setting to accord to standard and operational requirement.
§  确保在用餐结束后，所有餐桌的干净整洁。
Ensures that all tables are clean and tides up after dining over.
§  准确为客人预定餐桌并确定用餐人数。
Makes reservation accurately to customers and confirms dining pax.