Assistant Welcome Manager 迎宾副经理

Assists theDirector of Welcome in administering Welcome areas functions and supervisingtalent on a daily basis. Welcome areas include but not limited to WhateverWhenever, Welcome Desk, Welcome Ambassador, Guest Loyalty and Wired. Positiondirects and works with managers and talents to carry out procedures ensuring anefficient check in and check out process. Ensures guest and employeesatisfaction and maximizes the financial performance of the department.
协助迎宾总监管理监督英才日常工作并履行迎宾部应有的职能。迎宾部区域包括随时随需、迎宾台、礼宾、宾客关系和商务中心。该职位主要是指导并和其他经理及英才一起共同为客人完成高效快捷的入住和退房手续，确保我们的客人和英才满意，并最大化的体现部门的价值所在。
Providesservices that are above and beyond for customer satisfaction and retention.
为客人提供超越预期的服务，实现客户满意并提高客户忠诚度。
Improvesservice by communicating and assisting individuals to understand guest needs,providing guidance, feedback, and individual coaching when needed.
通过对客人的协助和交流以了解他们的需求从而改善我们的服务，当他们需要的时候提供指导、反馈甚至一对一的服务。
Experienceworking in a luxury or lifestyle-related business/environment would be a highlypositive attribute.
有相关奢华或引领时髦潮流的环境中的工作经验者优先。
Full time undergraduate graduation.
全日制本科毕业。
Basic Computer Skills - Uses basic computer hardware and software (e.g., Microsoft PPT，Word, Excel etc.)
使用电脑的技能-能够使用办公软件如PPT，Word，Excel等等
Communicatesand writes with fluency in English and Mandarin.
能够流利使用英文和普通话以书面和口头进行沟通。