Welcome Experience Coach 迎宾体验督导

Assists the loyalty Manager to ensure that the team is adhering to all hotel policies, procedures and standards while striving towards total guest satisfaction. To ensure that the guest relations area is working in a professional manner at all times.
协助忠诚客户经理保证部门遵循酒店的规章制度，服务程序及标准并致力于提高所有客人的满意度。
Building up a rapport with guest prior to guest arrival and after departure by sending Pre-arrival and Post-departure email or call.
通过到店前的欢迎信或电话和退房后的致意电邮或电话与客人维持良好的关系以确保宾客满意度。
Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly and in a way that allows one to solve work-related issues.
数据分析推理-迅速和准确地分析数据来处理工作相关的事务。
Review the arrival report for accuracy and completeness. Check printed registration cards against information on arrival report; rectify any deficiencies with respective personnel.
查看预抵报表，保证准确和完整。检查入住登记单上的信息和报表是否一致，如有不同，和相关人员确认。
Ensure that all vip's are pre-registered according to standards.
保证所有VIP根据程序提前登记。
Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.
和客房部紧密合作，保证所有的房态正确，若客人对房间有任何疑虑需及时汇报。
Print special requests report and block according to specifications.
打印特殊需求的报表，根据客人的需要锁房。
Serve as a departmental role model or mentor by working alongside talents to perform technical or functional job duties.
作为部门模范，和英才们一起工作，并且指导他们完成他们的工作。
Block rooms in PMS system and identify designated requirements and requests (e.g. guaranteed room types, special requests, vip's, early arrivals, guest recognition).
根据客人的需要，在系统中锁房(例如，承诺的房型，特殊要求，VIP，早到，宾客认知)。
Experience working in a luxury or lifestyle-related business/ environment would be a highly positive attribute.
有相关奢华或引领时髦潮流的环境中的工作经验者优先。