Wellness Concierge(宾客关系经理）

岗位职责
§ Provide one stop service to all Sangha Guests from Prearrival to post departure
为音昱水中天的客人从抵达前至离店后提供一站式服务
§ To handle and resolve complaints and problems，timely share with other Heads of Departments.
负责并解决宾客投诉及相关问题，及时跟相关部门负责人分享。
§ To anticipate issues and resolve these before they become problematic.
提前预见可能出现的问题，并在问题发生前准备方案并解决相关问题。
§ To increase guest interaction and to drive the guest satisfaction score of the retreat.
增进与宾客的互动，从而提升整个音昱水中天的宾客满意度。
§ To push and ensure all team members to compile and record guest preferences, like and dislikes, and to track it in preference sheet or guest profile system.
推动并确保所有成员收集并记录宾客偏好、偏爱、禁忌，并将它记录在宾客偏好表或宾客档案中。
§ Coordinate activities with other Retreat departments in order to facilitate increased levels of communication and guest satisfaction.
与音昱水中天的其他部门有效沟通并协调所有服务以确保信息沟通顺畅，从而提升宾客满意度。
§ To regularly inspect the quality of service provided by all wellness concierge team members, and to ensure that all services are delivered according to standard.
经常对部门所提供的服务品质进行检查，从而确保所有服务符合标准。
§ To assist relevant departments of retreat for any basic requests to give quick and respond service to the guests.
协助其他相关部门迅速响应并解决宾客的基本服务需求。
§ To maintain appropriate knowledge about local area, events happening in Suzhou.
充分掌握苏州本地的相关知识、热点活动等。
§ Carry out other ad hoc tasks and duties as required by Wellness concierge manager and senior management.
处理部门经理及高级管理层委派的其他工作和任务。
任职要求
§ Fluent in English
流利的英语沟通能力
§ Optimistic, Charming, Collaborative Characters
灵活机敏，充满魅力，协作共赢的个性特质
§ Backgrounds range from Hotel, Resort, Wellness.
具有酒店、度假村、康养中心相关背景。