ADD Restaurant Attendant 全日餐厅服务员

· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
· 根据部门的标准和程序，提供高品质的餐饮服务
· Communicates to his/her superior any difficulties, guest comments and other relevant information
· 与上级交流疑难问题、客人评价和其他相关问题
· Establishes and maintains effective employee working relationships
· 建立和维持有效的工作关系
· Attends and participates in daily briefings and other meetings as scheduled
· 根据日程安排参加每日例会和其他会议
· Attends and participates in training sessions as scheduled
· 根据安排参加培训
· Prepares for service by ensuring
· 作好服务准备工作确保作到以下几方面：
· Grooming is impeccable and in accordance with ICHG personal presentation standards
· 根据洲际酒店集团的个人仪表标准保持完好的个人仪容仪表
· Equipment is clean
· 干净的设备
· Equipment is sorted and stored
· 设备的分类和储存
· Glassware is polished
· 光亮的玻璃器具
· Requirements for special occasions are ready
· 准备特别场合的必要用具
· Music is on
· 合适音量的背景音乐
· Lighting is on
· 合适的照明灯光
· Outlet is ready for service and guest comfort
· 做好餐厅的准备工作以便提供服务和款待客人
· Carries out effective service by ensuring:
· 提供高效的服务，确保做到：
· Guests are greeted and seated
· 问候和带领客人入座
· Explaining and up-selling daily beverage specials
· 解释和出售每日的特色酒水
· Processing food orders accurately
· 准确处理食物点菜单
· Using trays and tray jacks effectively
· 有效运用托盘和托盘架
· Quickly taking food and beverage orders
· 迅速的为客人点食物 和酒水
· Ensuring payment methods are handled accurately
· 准确的处理付款
· Ensuring working areas are cleaned and re-set quickly
· 快速的清洁和重新布置工作区域
· Ensuring the bar is clean
· 确保酒吧的清洁
· Regularly cleaning ashtrays
· 经常为客人有规律的更换烟缸
· Conversing with Guests in relation to the food and beverage products
· 与客人交流食物和酒水的问题
· Carries out effective beverage service by ensuring:
· 提供高效的酒水服务应确保做到：
· Beverages are up-sold and regularly replenished, abiding by responsible alcohol service regulations
· 推销酒水并随时为客人添加酒水，遵守酒水服务制度
· Converse with Guests about wine, advising the types and styles of wine, taking wine orders and serving wine
· 与顾客谈论酒，建议酒的类型和风格，记录酒水单和上酒
· Promoting and selling cocktails to guests
· 向顾客推销和销售鸡尾酒
· Making and presenting cocktails
· 制作和服务鸡尾酒
· Coffee and tea is served hot and in accordance with standard
· 根据标准供应热的咖啡和茶
· Take appropriate action to resolve guest complaints
· 采取适当的措施解决客人的抱怨
· Food and beverage stock is stored in relation to hotel procedures
· 根据酒店的程序储存食物和酒水
· Performs related duties and special projects as assigned
· 完成所分配的相关的任务和特殊的工作