前厅部副经理

MAJOR FUNCTION &RESPONSIBILITIES:
主要职能及职责概要：
To make sure that all Front Office associates adhere to Marriott andhotel policies, procedures, and standards and are dedicated to raising guestssatisfaction, oversee the operations of the Front Desk, Concierge, GuestRelations, Executive Club, and AYS. Ensure that the attitudes and professionalabilities of the personnel working in these areas are continually enhanced.Responsible for the supervision, training and development of front office associatesso that they consistently exhibit a sense of hospitality and provideattentive service.
督导前台，礼宾部，宾客关系，行政楼层和为您服务中心的运营工作，确保所有前厅部员工遵守万豪集团及酒店的规章制度、程序和标准并致力于提高宾客满意度；确保上述区域员工专业的工作技能及态度得到持续不断的提高。负责前厅部员工的督导、培训和发展，让他们拥有，保持和始终提高好客周到的服务意识。
Do the right thing at all times, abide by all policies and proceduresset forth by Marriott and the hotel, and promptly supervise and disciplinethose under your control. Accept full responsibility for inappropriate behaviorfrom the management. The Assistant Front Office Manager must keep both oneselfand other people accountable to always acting morally. Promote the managementtenets of putting people first, being trustworthy and honest, acceptingresponsibility for helping and enhancing others as an integral part of oneself,and taking the initiative to resolve disagreements and difficulties in thedepartment. We will continue to develop ourselves and finally accomplish theaforementioned objectives through effective management, execution,communication, and barrier-breaking talents.
前厅副经理需要在任何时候以做正确的事情为底线要求自己和他人。提倡以人为先，诚实守信的管理原则，以帮助和提高他人为重要己任，主动承担部门的矛盾和问题，通过高效的沟通技巧，管理技巧，执行能力，突破障碍的能力，不断提高自身，最终达到上述目标。