Fairmont Gold Butler 费尔蒙金尊管家

1. Ensure LQA standards are implemented and delivered to every guest.
2. Ensure and maintain the PSB upload is accurately.
3. Provide exceptional concierge information to guests about local and area attractions, restaurants, theatres, special events and other available services. Information will be clear, concise and accurate.
4. Honesty is a work basis, ensure implement on work with honesty all times.
5. Detailed hotel product knowledge, up-to-date with VIP arrivals &events within the hotel and the destination.
1. 在对客服务中遵守和执行领先质量保证标准。
2. 掌握和保证前台外事传输的正确性。
3. 为金尊费尔蒙的客人提供关于本地景点、饭店、剧院、其他特殊活动等清晰、简明和准确的礼宾信息。
4. 以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
5. 掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。