“恰”餐厅餐饮服务主管

Manage all aspects the hotel’s restaurant service function. Ensure compliance with standards of service and operating procedures.
管理酒店餐厅服务职能的各方面工作。确保符合服务规范和运营程序。
Effectively manage the restaurant operation
有效的管理餐厅的日常工作。
Oversee the Implementation of standards as detailed in the departmental standards and procedures manual
监督部门工作程序手册中列出的各项规范的贯彻执行。
Enforce shift hand over procedures
执行交接班程序。
Enforce correct bill paying procedures
遵守正确的结账程序。
Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on up-selling certain products; etc
有效的进行交接班说明会，确保所有员工了解重要客人，特殊活动，每日特价，重点推销某些产品等。
Encourage and motivate staff to provide optimum service during all shifts
激励在岗员工为客人提供卓越的服务。
Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile
与厨师和餐饮经理交流意见和客人的建议从而反应当前客人的情况。
Anticipate market changes and review operations when necessary
有效的预测市场的变化，并在必要时审评运营工作。
Up-sell property facilities
推销酒店的设施。
Actively pursue cost saving measures
积极的实行节约成本的措施。
Mix your own shift hours to ensure you know what is happening in your department at all times (ie nights, days, week-ends and during the week, break, lunch and evening shifts)
混合自己的轮班时间确保随时了解部门内发生的事情(如夜班，白班，周末和周一至周五班，间休，午餐时间和晚班)。
Conduct monthly staff meeting to ensure all management projects, policies, new product, staff movement …etc are notified and documented. During this time, encourage comments and ideas from staff for the interest of room service department
召开月度员工会议确保通知所有管理项目，规章，新产品，员工变动并记录在案。
Handle guests complaints professionally
专业的处理客人的投诉。
Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。