前台主管 Guest Service Supervisor

Conducts shift briefings to ensure hotel activities and operational requirements are known
进行有效的交接班简报工作，以明确酒店活动和运营要求
Supervise front office operations during assigned shift including:
在当班期间监督前厅部运营情况，包括：
* Maintenance of guest information
* 维护客户信息
* Maintenance of information about local events
* 维护当地活动的信息
* Compile occupancy statistics
* 统计入住情况
* Supervise the use of he public address system
* 监督公共广播系统的使用
* Supervise group bookings
* 监督团组预订情况
* Assisting with serious complaints
* 协助解决严重投诉问题
Supervise cashiering activities during shift including:
在当班期间监督收银活动，包括：
* Cash handling and banking procedure
* 现金处理和银行业务程序
* Dealing with irregular payments
* 处理非法支付情况
* Instructing staff in credit policies and facilities
* 就信用政策和设备对员工进行指导
* Instructing staff in cash security procedures
* 就现金安全程序对员工进行指导
* Carry out debtor control
* 实施应收帐款控制
* Prepare reports
* 准备财务报告
* Supervise the cashiering system
* 对收银系统实施监管
Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景