岗位职责:
Responsibilities:
负责宾客迎送、行李服务及基础咨询;
及时响应宾客需求,协助处理简单投诉;
配合前厅运营,维护服务体验。
Handle guest greeting, luggage services and basic inquiries;
Respond promptly to guest needs and assist with minor complaints;
Support front office operations and maintain service experience
任职要求:
Requirements:
本科及以上学历;
中英文沟通流利,形象气质佳;
热情洋溢,喜欢奢华品牌;
主动服务意识强。
Bachelor's degree or above;
Fluent Chinese-English communication and professional appearance;
Enthusiastic about luxury brands;
Strong proactive service awareness.
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