餐饮服务员（大堂吧）

job overview职位概述
·
Supports the Food and Beverage
Service team by performing support duties including mise en place of food
preparation, set up of functions, set up of food and beverage equipment, mini
bar operations and assisting with the preparation of service.
·
通过准备食品，布置餐厅，准备餐饮设备，管理客房小酒吧和服务准备等支持工作来协助餐饮服务队伍的工作。
·
Adhere to local regulations
concerning health, safety, or other compliance requirements, as well as brand
standards and local policies and procedures.
·
遵守当地的卫生和安全法规，或其它适用的规定，以及品牌规范和当地的规章制度。
At InterContinental
Hotels & Resorts® we want our guests to feel special,
cosmopolitan and In the Know which means we need you to:
· Be charming by being approachable, having confidence and showing respect.
· Stay in the moment by understanding and anticipating guests’ needs, being attentive
and taking ownership of getting things done.
· Make it memorable by being knowledgeable,
sharing stories and showing your style to create moments that make people feel
special.
在洲际酒店及度假村®，我们希望宾客感觉风格独特、时尚现代和深入洞悉，这意味我们需要你：
· 亲切、充满自信、体现尊重来展现富有魅力的你。
· 理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。
· 见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻，做到令人难忘。
Duties and
Responsibilities工作职责
·
Mise en Place and Food
Preparation
·
准备食品
·
Assist with receiving and
storage of goods
·
协助接收和存储物品
·
Clean and maintain equipment
and premises
·
清洁并保持设备和物资的清洁
·
Maintain hygienic standards and
procedures
·
遵守卫生规范和程序
·
Assist with the preparation of
functions and service
·
协助职责和服务的准备工作
·
Assist with Bar operations
·
協助酒吧的工作
·
Assist with the preparation of
an outlet for service including:
·
协助餐厅的服务准备工作：
o
Cleaning of equipment
o
清洁设备
o
Sorting of stores equipment
o
分类和存储设备
o
Cleaning and maintaining
glassware for service
o
清洁并保持玻璃器皿的清洁以备使用
o
Cleaning and maintain flatware
for service
o
清洁并保持餐具的清洁以备使用
o
Cleaning and maintain china for
service
o
清洁并保持瓷器的清洁以备使用
o
Preparing waiter stations
o
准备服务台
o
Preparing buffet service
o
准备自助餐台
o
Preparing service equipment and
materials
o
准备服务设备和材料
o
Assisting with table
preparation
o
协助餐台的准备工作
·
Bar duties including:
·
Carries out effective service
by ensuring:
·
高效的提供服务：
o
Guests are greeted and seated
o
迎宾并安排客人就坐
o
Daily beverage specials are
explained and up-sold
o
说明并推销每日特价饮料
o
Food orders are processed
accurately
o
准确的下餐饮订单
o
Trays and tray jacks are
effectively used
o
有效的利用托盘和托盘架
o
Food and beverage orders are
taken quickly
o
快速的为客人写餐饮订单
o
Payment methods are handled
accurately
o
准确的处理付款方法
o
Working areas are cleaned and
re-set quickly
o
快速的清洁工作区和重新布置
o
Bar is clean
o
清洁的酒吧
o
Used ashtrays are regularly
cleaned
o
定时清理用过的烟灰缸
o
Guests are conversed with in
relation to the food and beverage products
o
与客人谈论有关的餐饮产品
·
Carries out effective beverage
service by ensuring:
·
通过确保以下内容高效的提供饮品服务：
o
Beverages are up-sold and
regularly replenished, abiding by responsible alcohol service regulations
o
遵守酒精饮料服务归定，推销饮料并定时为客人续酒。
o
Converse with Guests about
wine, advising the types and styles of wine, taking wine orders and serving
wine
o
与客人谈论葡萄酒，建意葡萄酒的品种和风格，写单和为客人送酒
o
Promoting and selling cocktails
to guests
o
向客人推销鸡尾酒
o
Making and presenting cocktails
o
调配和装饰鸡尾酒
o
Coffee and tea is served hot
and in accordance with standard
o
按规范提供热的咖啡和茶
·
Patron care standards are
adhered to by ensuring:
·
通过确保以下方面遵守宾客服务规范：
o
Guests are advised on alcoholic
beverages
o
给予客人有关酒精饮料的建议。
o
The strengths of alcohol is
advised and guests are advised as to their effect
o
告知客人酒精强度，并告诉客人对他们的影响。
o
Compliance with legal
provisions of local liquor codes
o
遵守法律规定和地方酒精饮品条例。
o
Level of intoxication of guests
is assessed and appropriate action taken
o
评定客人的醉酒程度并采取必要的措施。
o
Advise guest on the hotel’s
policy of smoking
o
通知客人酒店的吸烟规定。
o
Monitor factors which interfere
with the total experience of the guest
o
监测影响客人总体体验的各方面工作。
·
Cellar operations are carried
our including:
·
酒窖管理包括：
o
Correct use of refrigeration
system
o
正确的使用冰箱系统
o
Effective operation of the
post-mix syrups bulk dispense system
o
有效的使用后混合桶装糖浆分装设备
o
Operating the beer reticulation
system
o
使用啤酒过滤裝置
o
Adhering to stock control
procedures
o
遵循存货管理程序
·
Take appropriate action to
resolve guest complaints
·
正确处理客人的投诉。
·
Performs related duties and
special projects as assigned
·
承担相关的职责和安排的特别项目。
o
·
Establishes and maintains
effective employee working relationships
·
与员工建立并保持良好的工作关系。
·
Attends and participates in
daily briefings and other meetings as scheduled
·
参加和参与每日的例会和其它计划好的会议。
·
Attends and participates in
training sessions as scheduled
·
参加和参与计划好的培训课程。