Front Desk Supervisor 前台接待督导

SPECIFIC DUTIES 工作任务
:
1. Ensure all
Standard Operating Procedure and Local Operating Procedures are adhered to and
carried out.
确保所有规范运行程序和地区规范运行程序严格地被遵循和执行。
2.
Monitor work stationeries to ensure there are
sufficient supplies and requisite through Managers whenever required.
持续监督和检查工作所需要文具等相关用品，保证其充足的贮备与供给，以备之
需。
3.
Meeting and escorting of VIP guests to their
room/s and any other guest as and when required.
迎接VIP客人（及其他相应的客人当有需要时）并陪同引领到他们的房间。
4.
Preparing of 15 minutes training for all Front
Office associates.
准备前厅员工的15分钟培训。
5.
Monitor room assignments to ensure all guests’
requests are met or provide guest with an alternative if unable to meet
request.
监督所有房间的分配，确保所有的客人的需求得以满足。在无法满足客人需求时，提供客人可能性的选择。
6.
Knowing all duties and responsibilities of the
Front Office in order to assist associates more efficiently whenever required.
(Including the Business Centre)
清楚地了解前厅部所有的职责与义务，当员工们需要时更加有效地提供帮助与支持。（包括商务中心）
7.
Check and ensure that all tasks stated on the
associate’s daily operations checklists, are completed before the end of each
shift.
监督员工的工作，保证日常工作检查表上规定的任务在班次结束前全部完成。
8.
Handling of guests’ request and complains and
taking ownership of guests’ feedback.
Correspond with guest if necessary.
处理客人的需求及投诉，负责集取客人的反馈信息，必要时与客人保持联系。
9.
Ensure key packets for guest are properly
packed according to the hotel’s standard and room/s assigned according to
guests’ request
依照酒店的规范标准为客人准备好客房钥匙及相关物件, 按照客人需求分配房间。
10.
Ensure all areas at Front Desk and Back Office
are cleaned at all times. (Includes lobby level.)
时刻确保所有在前厅管辖范围内的环境的干净与整洁。（包括酒店大堂）
11.
Ensure hotel’s properties, department’s
equipment are handled with care by all associates and used according to proper
procedures at all times
时刻确保所有员工按照正确的程序小心谨慎地使用酒店的设施与部门的设备。
12.
Maintaining the security of guests’ profiles
and gifts.
维护客人的资料信息及礼物（品）。
13.
Handling of overbooked situations with Manager
on Duty.
协同当班经理处理解决超员预订的状况。
14.
Knowing all emergency procedure at all times.
任何时候都清楚地了解所有紧急情况的处理步骤。
15.Be wary
of general liability issues and if unclear to check with Manager on
Duty.
对常规的职责议题保持小心谨慎的态度，当有不清楚时及时与经理核查。
16.Maintain
effective service in line with the Hotel’s Corporate Image
为客人提供有效的服务并保持其与酒店团队形象的一致性。
Company’s Grooming
Standard
酒店仪表标准
Standard Operation
Procedures
标准工作程序
Departmental Policies
部门方针政策
Corporate Policies
酒店方针政策
17.Any
other duties as may be assigned from time to time.
承担其他实时被委派的职责．