宾客服务中心接线员Guest Service Centre Operator

Master and execute the hotel standard greetings with warmth and friendliness for all internal and external telephone connections.
精通酒店电话礼仪标准，热情友好地接听所有内外线电话。
Be prompt to pickup all telephone calls within 3 rings with readiness to assist in taking messages, transferring calls or answering to hotel enquiries.
三声铃响之内接听电话，帮助客人留言，转接电话以及回答客人关于酒店问询。
Report any equipment or system defects or conflicting guest situations to the shift leader for immediate rectification.
有任何关于设备或者系统方面的问题以及客人的冲突要及时报告给主管，以便及时解决。
Ensure all ‘Wake-up’ calls are correctly recorded and executed as per guest requests.
保证所有的叫醒要求能够准确记录并提供准时叫醒服务。
Be familiar with the extension numbers of the Hotel departments and managers in order to provide timely transfer of telephone calls accordingly.
熟悉酒店各部门的分机号码以便准确快速的转接电话。
Ensure good telephone etiquette is observed at all times; Speak clearly and unhurriedly at all times and listens carefully when speaking over the telephone to ensure no miscommunication throughout each conversation. Repeat all messages to callers to confirm accuracy of the message at all times.
随时保持良好的电话礼仪，讲话清晰，语速适中，在通话中认真倾听，避免误解。所有留言都需要重复客人的内容，保证留言的准确性。
Ensure that telephone charging system is checked regularly for successful transfer of telephone charges for all telephone calls made, reporting any abnormality to Service Center Manager.
定期检查电话计费系统，保证计费系统正常运作，如有任何异常情况，及时报告给服务中心经理。
Be in charge of the issuing and receiving of hotel working mobile phones and ensuring proper records are kept.
负责发放及管理酒店工作手机，做好相应的记录。
Ensure all respective colleagues are informed at once in case of emergency, such as fire, bomb threat.
在发生紧急情况例如火灾、炸弹恐吓的时候，负责立即通知到酒店相关人员。
Handle guest complaints and report daily occurrence and irregularities to the Guest Service Center Shift Leader.
处理客人投诉，报告每日发生事件及特殊情况报告给主管。
Carries out any other reasonable duties and responsibilities as assigned.
执行分派的任何合理任务和额外职责。