Reservation Supervisor预订主管

1.Handle all reservation requests via telephone, fax, mail and Internet in a friendly, efficient and prompt manner. 礼貌有效地处理通过各种途径收到的预订，如，电话，传真，邮件，英特网。2.Answer the incoming phone calls 3 rings follow the Marriott 3-steps sales process.
在电话铃声3声内接起电话，并按照万豪3步销售标准来完成。
3.Handle the incoming faxes/mails/emails reservation inquires within 24 hours according to the hotel standard on a daily basis.
在收到传真/信件/邮件等预订要求，根据酒店当日报价，在24小时之内完成所有预订。
4.Assistant with revenue manager in charge of revenue department.
协助收益经理处理相关事宜。
5.Maintaining a high level of quality within the reservation sales department.
保持保证预订部的高质量服务理念。
6.Understand the importance of servicing internal customers as well as external.
了解并理解出色的为所有客人服务，无论是内部和外部的客人。