楼层经理 Floor Manager

1. Direct the work assignments of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.
有效地指导监督和非监督人员的工作任务，确保客人和其他部门得到及时和礼貌的服务。
2. Check Public Areas / Floors to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurnished as required.. If assigned on Floors, check rooms and particularly those assigned to V.I.P., V.V.I.P and known repeated guests receive special attention to ensure they meet the hotel standards.
检查公共区域/地板，以确保家具，设施和设备清洁，维修良好，维护良好，并根据需要更换/翻新。如果分配到地板，检查室，特别是那些分配给VIP，VVIP和已知重复客人的房间注意确保它们符合酒店标准。
3. Coordinate with the other sections of the Housekeeping Department and the other Departments on all relevant matters that affect the physical appearance of the hotel and room status, keep them informed and follow up on outstanding issues. It may be the confirmation of room status to the repair work to be done.
与影响酒店外观和房间状况的所有相关事宜协调内务部和其他部门的其他部门，随时向他们通报并跟进未解决的问题。可能是要完成维修工作的房间状态确认。
4. When needed, assist the Assistant Executive Housekeepers in the recruitment, management of performance, identification of training need, development of training plan and implementation of training.
必要时，协助助理行政管家进行招聘，绩效管理，培训需求的确定，培训计划的制定和培训的实施。
5. Conduct monthly training sessions with existing employees in order to meet the identified training needs.
与现有员工每月举办培训课程，以满足已确定的培训需求。
6. Schedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.
安排所有管理区域（包括占用和非占用房间）的主管进行例行检查。
7. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipment and tools.
控制所有设施和清洁用品的使用，以确保符合预算并确保适当使用设备和工具。
8. Assist the Assistant Executive Housekeepers in the monitoring of housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety for employee and guests.
协助助理行政管家监督家务管理程序，包括失物招领，钥匙控制，保安和紧急程序，以及员工和客人的健康和安全。