Reservation Manager 预订部经理

Ensuring guests receive the highest level of service possible in an efficient, courteous and professional manner.
Maximize hotel revenue to achieve or exceed company’s budget and target.
Handle all daily reservation requests with other reservation assistants. Ensure that all areas under his/her responsibility are running efficiently and in accordance. Fully knowledgeable in taking requests from guests. Greet guest and served with a smile at all times.
Be proactive in assisting reservation with all requests, ensure that the explanation is clear and updated, handle with helpful manner and friendly, and utilize guest name at all the times.
Handling reservation and ensure getting all complete names, flight details, method of payment as well as correct contact details.
To update all guest profiles based on Corporate office standard.
Cross checking "booking report" and " Expected Arrival report" generated by ACR/GDS/WEB to avoid discrepancies as well as ability to making sure interface is working in order.
Work with Reservation Center closely, in order to make sure guest’s booking going on smoothly.
Respect resorts policy and procedure for employee paper request related to personnel & Training and Accounting department.