Reservation Agent 预订员

Ensuring guests receive the highest level of service possible in an efficient, courteous and professional manner.
Maximize hotel revenue to achieve or exceed company’s budget and target.
To follow policy and procedure in confirming room rate and deposit based on management courtesy.
Be proactive in assisting reservation with all requests, ensure that the explanation is clear and updated, handle with helpful manner and friendly, and utilize guest name at all the times.
Handling reservation and ensure getting all complete names, flight details, method of payment as well as correct contact details.
To provide accurate information for other department in related to guest preference, time of arrival and departure mentioned on the booking.
Cross checking "booking report" and " Expected Arrival report" generated by ACR/GDS/WEB to avoid discrepancies as well as ability to making sure interface is working in order.
To improve and update knowledge of job, hotel facilities in general and be familiar with Aman resorts properties.
Communicate with other department on any case to maximize guest satisfaction.
Assist department head in compiling and preparing departmental reports and other related paper work.
To update all contract/ agreement with agent, wholesaler, and outside company in related to room reservation and rate.
Respect resorts policy and procedure for employee paper request related to personnel & Training and Accounting department.
1 year of relevant experience or an equivalent combination of education and experience.