值班经理Duty Manager

Primary Responsibilities主要职责
·Handles and follow through any guests complaints, and take corrective measures to avoid repetition.
·Must be visible in the lobby during busy periods (check-in/out, high occupancy).
·Checking the VIP rooms and arrangement to make sure everything goes well.
·Coordinate with other departments to make sure guest has had a wanderful experience in hotel.
·Update guest complaint log sheet both in log sheet and opera system.
·In charge the guest preference collection and modifying.
·Supervision the front desk to make sure all the standards are met.
·Act as a link between Management and line staff in order to ensure effective communication.
·To carry out administrative requirements as directed.
·To maintain safe and hygiene work places.
·Coaches, counsels, disciplines and develops Resort Hosts and Telephone Operators.
·Assists in the selection, training and evaluation of Resort Hosts and Telephone Operators.
·Continuously seeking for initiatives to improve operational procedures and service standards.
·处理客人投诉，并采取补救措施，以避免重复投诉。
·在繁忙时段必须在大堂坚守自己的岗位。（抵离时间，高住房率）。
·检查VIP客人的房间和安排并保证所有安排妥当.
·与其它部门协作以确保客人在酒店有美好的经历。
·在投诉本上和系统中更新客人的投诉。
·管理客人的喜好，收集更新。
·管理前台员工确保所有操作流程都达到标准.
·做好管理层与前线员工之间的联系，以确保有效的沟通。
·落实行政要求指示。
·维护工作场所的安全和卫生
·以科学的方法教授与劝勉下属员工的发展。
·协助甄选，对员工进行培训和评估。
·不断寻找方法，改善运作程序和服务标准。
Knowledge and Experience知识和经验
·Min 3years reception working experience required
·College diploma or above
·Excellent English language skills
·Good customer relations skills
·Positive outgoing personality
·Ability to lead, motivate and develop a team of individuals
·至少三年以上前台工作经验
·大专以上学历
·优秀的英语技能（英语熟练，工资可面谈）
·良好的与客人沟通技能
·积极的开朗的外向型的个性
·领导团队的每个人，积极学习，发展自我的能力