值班经理 Duty Manager

Job Summary:
1. Responsible for the management of all Front Desk procedures according to hotel standards;
2. Engage with guest while creating unique, memorable, personalized experience by using empowerment to maximize guest satisfaction;
3. As a role model, assist management in hiring, training, scheduling, evaluating, counseling, motivating and coaching department Ladies and Gentlemen.
4. To provide general management support throughout the hotel at all times, monitoring guest satisfaction, security, and a main focus on guest’s requests and complaint-handlings.
Candidate Profile:
1. College level and above preferred.
2. Fluent in Mandarin & English.
3. Luxury hotel experience preferred.