前台主管/酒廊主管

1.Familiar with
Front Office Standards and Procedures.
熟悉前厅部工作服务标准及操作程序。
2.Maintain good knowledge of all corporate
programs, ensure GSA’s knowledge of these programs。
熟悉饭店所有计划，同时确保接待员熟悉掌握。
3.Maintain good
knowledge of the Marriott Bonvoy, ensuring correct handling, prepares reports
and actively participates in enrolling new members .
熟悉优先顾客计划，确保正确处理、准备相关报告并积极发展新会员。
4.Abide by the Sheraton service standards.
在工作中遵循喜来登对客服务标准。
5.Maintain good working relations with all
departments, especially Housekeeping and Reservations. Make sure conduct well
room control.
与所有部门保持良好的协作关系，特别是客房部与预订部，确保做好房间控制工作。
6.Responsible
for correct registration procedure; registration card, room
负责正确执行登记程序；如填写登记卡、分配房间、信用担保等。
7.Responsible
for correct handling of cash and cheques, credit cards, foreign currencies,
vouchers and invoices
负责正确处理现金和支票、信用卡、外币兑换、付款凭证以及发票等收银相关事宜。
8.Assist in
resolving accounting matters; disputes, missing back-ups etc
协助解决财务问题，包括有争议的帐目问题及丢失的信息备份等
9.Monitor the
food and beverage quality & presentation in club on daily basis.
每天关注行政俱乐部里食物和酒水的质量及摆台
10.Check guest
feedback regarding food and beverage issue, then forward to Sheraton Club
Manager and Chef.
取得客人对食物和酒水的反馈意见并告知喜来登行政俱乐部经理和厨师
11.Identify VIP,
Marriott Bonvoy member, regular and long staying guest, develop rapport to
offer personalized service and assistance
确认VIP贵宾，优先顾客、常住客以及长住客；建立良好关系并提供个性化服务。
12.Ensure a high
lever of cleaning is maintained in your work area
确保所在工作区域的高度整洁。
13.Meeting room
must always be presented in a clean and tidy condition, with all necessary
equipment in place.
保证会议室及办公室干净整齐所有设备摆放到位。
14.Follow
all company policies and procedures
遵守所有公司政策和程序。