前台主管

Ø Ability to express effective written and verbal communication
有效的书面和口头表达能力
Ø Excellent communicator, organizer and motivator
优异的沟通者，组织者，激励者
Ø Good computer skill, especially Opera system
电脑熟练，尤其是Opera 系统
Ø Good team player and corporate attitude.
具备良好团队合作精神。
Ø Proficiency in role at required level.
精通级别范围内的工作。
Ø Knowledge of training procedures, methods and techniques.
具备培训的程序、方法和技巧方面的知识。
Ø Knowledge of guest interaction processes.
具备与顾客交往的知识。
Ø Knowledge of the company and its environment.
具备公司及其环境方面的知识。
Ø Knowledge of hotel/resort’s in-house rules and regulations (including safety, security, emergency procedures).
具备酒店室内的规章制度方面的知识（包括安全和紧急情况的处理程
序）。
Ø Adaptive - Uses previous experience to provide effective solutions to challenges.
适应能力：运用经验在挑战面前提供有效的解决方法。
Ø Is polite and professional in any situation where the image or reputation of the hotel is represented
作为酒店名誉与形象的代表，在任何环境下时刻保持礼貌、专业的个人素质.
Ø Performs any additional duties as requested by the FOM
按照前厅经理的要求完成其他工作。
Ø Is fully conversant with all health, safety, fire and emergency procedures.
全面熟悉健康，安全，火警和紧急事务的处理程序。
Ø Ensure that all activities are carried out honestly, ethically, and within the parameters of local Law
确保自己行为活动的诚实性，遵守当地的法律和维护社会道德行为。