餐厅主管 F&B Outlet Supervisor

根据餐厅经理要求和酒店标准工作流程统筹餐厅每日营业，监督服务流程执行，协调前厅后厨工作，处理突发状况，保障高效运营。负责员工排班、培训、考核，解决团队矛盾，提升员工技能与团队凝聚力。接待重要客户，处理顾客投诉，收集反馈，优化服务，提高顾客满意度与忠诚度。落实食品安全标准
Oversee daily restaurant operations accordingto Manager’s direction and hotel SOP, supervise the implementation of serviceprocesses, coordinate the work between the service and the kitchen, handleemergencies, and ensure efficient operation.Be responsible for employee scheduling,training, assessment, resolve team conflicts, and enhance employees' skills andteam cohesion.Cost Control：Formulatecost budgets, review procurement expenditures, manage inventory, reducematerial losses, and control operating costs.Serve important guests, handle guest complaints,collect feedback, optimize services, and improve customer satisfaction andloyalty.Implement food safety standards.