礼宾部副理 Assistant Manager - Concierge

确保礼宾部的有效运行，并根据有关理念表现出始终如一的礼貌、专业、有效和灵活的服务态度。
Ensures the smooth running of the Concierge department and related areas according to the established concept statement providing courteous, professional, efficient and flexible service at all times.
组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件，以及需要注意的事项。
Conducts daily pre-shift briefings to associates on room occupancy, arrivals and departures, functions/ event and special attention that is needed.
以礼貌专业的态度处理客人的问题，若不能马上给予解决，则需汇报客户投诉并及时跟进。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems if no immediate solution can be found and ensures follow up with guests.
管理和监督礼宾服务和机场服务的操作。
Oversees the Bell Service and Airport Services operations in the absence of managerial presence.
在接待团队时，要积极地同销售部，房务部和餐饮部做好各个方面的协调准备工作。
Exercises initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Marketing, Rooms and F&B departments in all arrangements.
建立最新的资料档案，包括好的饭店、酒吧、博物馆、教堂、电影院、部门仓储和购物区等等。
Establishes an updated database, including suitable restaurants, bars, museums, places of worship, theatres, department stores, shopping districts etc.
拥护并支持公司的培训理念，并与前厅经理及培训部经理紧密配合发展部门培训员，确保所有督导在员工培训和发展方面起积极作用。
Instils and supports the Training initiatives and philosophies of the company and works closely with the Front Office Manager and Training Manager in the training and development of associates.
发展及协助针对提高礼宾部员工技能和知识的培训活动。
Develops and assists with training activities focused on improving skills and knowledge.
根据酒店、行业和公司的指引，回应需求、改变，执行任何合理的任务及额外职责。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.