前台副理 Assistant Manager - Front Desk

在日常的工作运行及紧急情况中与客房部、保安部、工程部及其他各部门保持紧密的联系。
Liaises withHousekeeping, Security, Engineering and other related departments ondaily operations and emergency situation.
礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟进。
Handles guestenquiries in a courteous and efficient manner and reports guest complaints orproblems to Front Office Manager fornecessary action and assure follow up with guests.
与客人建立并保持良好的宾客关系。
Establishes a rapportwith guests, maintaining good customer relationship.
在团队的接待工作中发挥主动性及创造性，协调好与销售部、餐饮部及其他部门之间的合作。
To exercise initiativeand resourcefulness in all aspects of group handling and to coordinate andcooperate with Sales, Rooms and F&B departments in all arrangements.
组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。
Conducts dailypre-shift briefings to associates on room occupancy, arrival and departures, event and special attention that are needed.
确保每一个员工及时了解酒店的各种更新的产品知识、促销计划、政策变动，并处理好内部的沟通及联系。
Ensures all associatesmaintain an up-to-date awareness of hotel product knowledge, current promotion,policy changes and appropriate internal communication.
确保每一个员工时刻保持并履行高度的保护客人隐私的意识。
Ensures all associatespractice the utmost protection of guests’ privacy and confidentiality.
确保宾客服务员始终提供所需的服务，并按照部门营运手册的要求提供快捷、持续、礼貌且符合标准的服务。
Ensures servicesprovided by associates are always available and are always carried out todefine standard with the utmost efficiency, consistency and courtesy asdetailed in the Departmental Operations Manual.