会议宴会服务经理 Event Service Manager

协助确保会议宴会服务运作符合其酒店策略，适当执行酒店规章。
Assists to ensure that the Events Service activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
定期主持召开部门沟通会并确保其确实有效。
Conducts regular divisional communications meetings and ensure these meetings are effective.
确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all associates deliver the brand promise and provide exceptional guest service at all times.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
与餐饮副总监密切配合，协助准备和定期更新会议宴会服务部的部门预算，以确保完成经营目标并有效控制成本。
Assists with the preparation and regular update of the Event Service Departmental Budget, in close cooperation with the Food and Beverage ensuring targets are met and costs are effectively controlled.
经过适当的培训、指导和/或教导，通过提高每位员工的技能和能力将其效力发挥到最大。
Maximizes the effectiveness of associate by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。
Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
针对每日营运和质量控制与厨房密切沟通。
Liaises with the Kitchen and Beverage Department on daily operations and quality control.