宾客服务中心副理 Assistant Manager - Guest Service Center

Manages theCommunication Centre according to the established concept statement providingcourteous, professional, efficient and flexible service at all times.
按照既定的理念顺畅管理信息中心, 并随时提供礼貌、专业、快捷、灵活的服务。
Establishes a rapportwith guests maintaining good customer relationship.
与客人建立并保持良好的关系。
Responsible for theprovision of friendly and efficient service to all callers.
确保信息交流中心，设施及储藏室的干净并妥善保养。
Ensures all incomingcalls are answered promptly, handled in a courteous and friendly manner, andare connected correctly.
负责向所有来电者提供友善、有效的服务。
Ensures the efficientand timely delivery of guest faxes, messages and mail.
确保正确处理所有客人的留言、邮件及传真。
Ensures all associatesprovide courteous and professional service at all times.
确保所有的员工能够始终如一的提供礼貌和专业的服务。
Handles guest and associateenquiries in a courteous and efficient manner, reporting complaints or problemsif no immediate solution can be found.
礼貌而高效的处理客人和员工的提问，若无法立即解决需汇报申诉，并及时回馈和跟进。