房间控制员 Room Controller

Team Leader Level and this role reports to Front Office Manager and Revenue Manager.
主管级别，双线汇报给前厅部经理以及收益经理。
Follow up the system switching of all room extension bookings, export and check the trace reports. Highlight the orders requiring in-situ room extension or rom-change extension, and follow up each order one by one. Ensure accurate extended room arrangement and synchronous order information to avoid room status conflicts and
customer complaints.
续住订单跟进管理 ，跟进所有客房续住订单的系统切换工作，导出并核查追踪报表，重点标记需原房续住、换房续住的订单信息，逐一对接、全程跟进落实，确保续住房源无误、订单信息同步准确，避免房态冲突与客诉问题。
Prioritize the processing of special service traces, including room decoration for guests' birthdays and anniversaries, and the ordering of essential room facilities.
优先处理系统特殊备注工单，包含宾客生日、纪念日房间布置需求，以及床栏、婴儿床等客房重要用品的申领下单工作。严格执行标准化排房规则：根据需求匹配对应主题亲子房，保障亲子房统一楼层安排；
Initiate the follow-up of due-out rooms at 12:00 every day and print the departure report. Screen out orders with confirmed check-out time and orders of Adventurer and above member levels. During peak check-in periods, complete the verification and follow-up of all due-out rooms before 13:30, sort out and submit the room numbers that
need three-no verification (no person, no belongings, no pending issues) to ensure efficient and orderly check-out process.
每日12:00启动当日预退房跟进工作，打印退房报表，筛选剔除已明确退房时间订单及环球客冒险家及以上等级会员订单。入住高峰时段，务必在13:30前完成所有预离房的逐一核对跟进，同步整理并提交需核查三无（无人、无物、无遗留问题）的客房房号，保障退房流转高效有序。
Monitor the overall hotel room status in real time and complete daily room status reconciliation. Focus on following up Queue rooms for pending check-in, dynamically coordinate with the Housekeeping Department (HSKP) to arrange urgent room cleaning and turnover. Accelerate the release of vacant rooms, improve room turnover efficiency and ensure smooth guest check-in.
实时查看整体房态，完成每日房态平盘工作。重点跟进等房客人，动态对接客房部（HSKP），积极协调加急打扫、翻新客房，加快空房释放速度，提升客房周转效率，保障宾客顺利入住。
Verify and sort out all consumption documents on a daily basis, complete the issuance and review of invoices for all guests and orders. Clear all invoice work on the same day to ensure consistent, compliant and error-free financial and invoice information.
当日核对、开取所有发票，完成全部宾客及订单的发票开具、做到当日发票当日清零，确保账务票据信息一致、合规无误。
Takes reservations and operates systems in accordance with hotel standards of performance.
按照酒店的专业标准接受预订和操作系统。
Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel.
始终保持获取销售机会的专业销售态度
Ensures all waitlisted business is recorded appropriately。
确保准确记录所有等候名单中的客户信息。
Adheres to pre-set availability and rate controls.
遵循预置的可销售房间数和房价制度。
Ensures a high level of product knowledge of the hotel and local area.
确保熟悉地掌握酒店及当地的讯息。
Ensures a high level of Reservations is consistently maintained.
确保持续高效的提供预订服务。
Processes all reservation requests by phone, mail or fax, and RESERVE system, promptly and accurately to established standards.
通过电话，邮件和传真的方式执行预订，按照指定的标准迅速、准确的输入系统。
Checks daily arrivals and informs concerned personnel of any missing information.
核查每日到达客人的资料，如有任何遗漏的讯息及时通知相关人员。
Ensures rooms sales and revenue.
确保酒店客房销售和收益。
Adheres to all relevant hotel, company and local rules, policies and regulations are adhered to, including credit and payment policies.
严格遵循酒店的所有规章制度和当地法规、政策，包括信贷和支付制度。