Front Desk Supervisor前台主管

·Co-ordinate all arrivals and departures, monitoring waiting times, always keeping every guest informed and ensuring that they are as comfortable as possible. Meet and greet VIP guests.
·Ensure LQA standards are implemented and delivered to every guest.
·Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
·Ensures the receptionist operate with suitable sales attitude, and that all talents are aware of the Hotel’s facilities, services and focal selling points to professional present to guest at every appropriate opportunity.
·Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
·Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
·Ensure that there is adequate talent coverage at the Front Desk at all times; and be present at the Front Desk whenever possible.
·协调所有入住和离店的办理，关注客人等房时间，保持客人被告知各种状况并确保每一位客人尽可能的舒适和满意。接待贵宾。
·掌握LQA在对客服务中被遵守和执行。
·礼貌且高效地处理客人及人才的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告。
·确保前台接待都有很好的销售意识，并熟知酒店的设施、服务和卖点，并在合适的机会以专业的态度展现给任何一个潜在的客人。
·掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
·参与团队接待，检查并确保团队预订的细节达到要求，并与会议/团队组织者保持联系
·确保前台随时都有充足的人手，并随时在前台处理所有对客事宜。