Director of Front Office 前厅总监

1. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
利用人际关系和沟通能力以及影响力去鼓励其他人; 保障健全的财务流程及业务决策; 展现诚实和正直,以身作则并成为榜样。
2. Encourages and builds mutual trust, respect, and cooperation among team members.
鼓励和建立相互信任和尊重,与团队成员之间保持合作。
3. Serve as a role model to demonstrate appropriate behaviors.
作为榜样来展现适当的行为。
4. Supervises and manages employees. Manage all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
监督和管理员工,管理所有日常操作,了解每个员工的岗位职责，当有人缺席时确保仍然可以充分履行工作职责。
5. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
与员工建立和维护开放、协作的关系，并确保员工在团队中做同样的事情。
6. Ensures recognition of employees is taking place across areas of responsibility.
确保得到认可的员工在承担跨领域的责任。
7. Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
根据每个职位的描述告知对于绩效的期望并监督进度。
8. Celebrates successes and publicly recognizes the contributions of team members.
庆祝成就并在公开场合认可团队成员的贡献。
9. Maintain Staff turnover to meet hotel goal.
员工流失率需要达到酒店设定的目标。
10. Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
达到和超过目标包括绩效目标、预算目标及团队目标等。
11. Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
管理日常运作,确保质量、标准和会议以达到客人的期望。
12. Develops specific goals and plans to prioritize, organize, and accomplish your work.
优先发展具体目标和计划,组织和完成你的工作。
13. Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
保证前厅部专注于运作的关键来推动客人满意度和财务业绩。
14. Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
进行部门会议不断传达清晰一致的信息关于前厅部的目标以达到预期的目标。
15. Reviews staffing levels to ensure operational needs and financial objectives are met.
评估人员编制确保能够达到运营需要及财务目标。
16. Understand the impact of Front Office operations on the Rooms area and overall property financial goals.
理解前厅部的运作对于房务部及整个酒店财务目标的影响。
17. Manages department controllable expenses to achieve or exceed budgeted goals.
管理部门可控制的支出以达到并超过预算目标。
18. Ensure compliance with all Front Office policies, standards and procedures.
确保遵守所有前厅的政策、标准和程序。
19. Provide services that are above and beyond for customer satisfaction and retention.
提供能够达到并超越客人满意度的服务并且一直保持。
20. Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
沟通并帮助个别同事理解客人的需要已达到提高服务质量。如果需要提供指导反馈个人培训。
21. Supervises and managing employees. Manage all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
监督并管理员工。管理所有日常的运作。充分了解员工的工作职责，在某个员工不在时仍然可以很好的运作。
22. Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for Front Office.
像服务冠军一样行动并为前厅部创造积极的氛围。
23. Responds to and handles guest problems and complaints.
响应并处理客人的问题和投诉。
24. Over all guest satisfaction need to meet hotel goal
客人满意度需要达到酒店目标。